Terms of service

Terms of Service – Clearance Avenue

1. Introduction

Welcome to Clearance Avenue.

These Terms of Service set out the conditions that apply when you visit our website, browse our products, place an order, contact our customer care team, or use any services available through our online store.

By using this website or purchasing a product from Clearance Avenue, you agree to these Terms, together with the policies referenced on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms carefully. If you do not agree with them, you should not continue using the website or place an order.

Our online store is powered by Shopify Inc., which provides the e-commerce platform used to display and sell our products online.

2. Seller Information and Customer Support

Clearance Avenue is the trading name used for this online store.

Products purchased through this website are sold by:

You xi Pufeike te Guo j Maoyi Yo uxiangongsi
Rm 80-8 Block A Zhongguanxilu 1277#,
Zhenhaiqu Ningbo, 315201,
China

Clearance Avenue operates as an online-only store. We do not operate a physical retail location, public office, or walk-in return counter.

For questions about an order, delivery, payment, product, return, exchange, or complaint, please contact our customer care team at:

Email: support@clearanceavenue.com

We aim to respond to customer enquiries within 24 hours on business days.

3. Payment Collection

Payments for orders placed on this website may be collected on behalf of the seller by:

Commercewave Limited
UNIT 2A, 17/F GLENEALY TOWER,
NO.1 GLENEALY CENTRAL,
Hong Kong

Commercewave Limited may appear on your bank statement, card statement, or payment confirmation as the payment collector.

Commercewave Limited collects payments on behalf of the seller. Commercewave Limited is not the seller of the products and is not responsible for the sale, fulfilment, delivery, returns, refunds, or customer support related to your order.

Available payment methods will be displayed during checkout. Payment information is handled by secure third-party payment providers. We do not store full card details on our own systems.

4. Use of the Website

By using this website, you confirm that you are legally permitted to use online shopping services in your country of residence, or that you have permission from a parent or legal guardian where required.

You agree not to use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorised purpose.

You must not:

Violate any applicable law, regulation, or third-party rights.
Interfere with the security or operation of the website.
Upload or transmit viruses, malware, or harmful code.
Collect information from the website without authorisation.
Use the website for spam, phishing, scraping, or similar activities.

If these Terms are breached, we may restrict access to the website, refuse service, or cancel orders where legally permitted.

5. Placing an Order

Orders can be placed directly through the Clearance Avenue website.

To complete an order, you must select your products, choose any available sizes or variations, provide accurate contact and delivery details, and complete payment using one of the available payment methods.

After placing an order, you will receive an order confirmation by email. This confirmation does not prevent us from cancelling or refusing an order where there is a valid reason to do so.

We may refuse, cancel, or limit an order if:

A product is unavailable.
The information provided is incomplete or incorrect.
There is an obvious pricing, stock, or product description error.
Payment is unsuccessful or subsequently reversed.
An order appears fraudulent, abusive, or in breach of these Terms.

If an order has already been paid for and is cancelled by us, we will refund the amount paid using the original payment method, unless another method is agreed upon.

6. Product Information, Prices and Availability

We make every effort to present our products accurately, including descriptions, images, sizing information, colours, and prices.

However, slight differences may occur, particularly with colours, as screen settings can vary between devices.

Products may be updated, changed, discontinued, or offered in limited quantities at any time.

Prices may change without prior notice. Price changes will not affect orders that have already been confirmed, unless there is an obvious error.

The currency and total amount payable will be displayed during checkout. Any currency conversion fees, bank charges, or payment provider fees are determined by your bank or payment provider and are outside our control.

7. Delivery and Fulfilment

Orders are generally processed within 1–2 business days after payment has been confirmed.

Delivery times are estimates and may vary depending on product availability, your delivery address, carrier performance, customs processing, public holidays, weather conditions, or other circumstances outside our control.

Unless specifically stated otherwise, estimated delivery times are not guaranteed delivery dates.

Orders may be dispatched from different fulfilment locations depending on stock availability and destination. Some products may be shipped through international logistics partners.

For more information about shipping and delivery, please refer to our Shipping Policy.

8. Cancellations

You may request to cancel your order within 2 hours of placing it, provided it has not already been processed, packed, or dispatched.

To request a cancellation, please email us as soon as possible at:

support@clearanceavenue.com

Include your order number so our team can locate your purchase.

If your order has already been processed or dispatched, cancellation may no longer be possible. You may still request a return after receiving your order, in accordance with our Return & Refund Policy.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled in accordance with our Return & Refund Policy.

Before returning any item, please contact our customer care team and wait for return instructions. Items sent back without prior approval may not be accepted.

If your return request is approved, we will provide the exact return address by email.

Our return warehouse is located in China. For change-of-mind returns, customers are responsible for the cost of return shipping to China.

International return postage can be more expensive than domestic shipping. We recommend checking the costs with your local postal service or courier before sending your return.

Returned items should be unused, unworn, unwashed, and in their original condition, with tags and original packaging where applicable.

These Terms do not limit any mandatory consumer rights that may apply in your country of residence, including rights under Australian Consumer Law.

10. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery.

Include your order number, a description of the issue, and clear photos or videos of the item and packaging.

Our team will review the information and arrange an appropriate solution, which may include a replacement, reshipment, refund, or another suitable remedy.

Please do not return the item before receiving instructions from our customer care team.

11. Third-Party Services and Links

Our website may contain links, tools, applications, or services provided by third parties.

We do not control third-party websites or services and are not responsible for their content, policies, products, services, or actions.

Using third-party websites or services is at your own risk and may be subject to the terms and conditions of those providers.

12. Intellectual Property

All content on the Clearance Avenue website, including text, images, product photography, graphics, logos, layouts, videos, and other materials, belongs to Clearance Avenue, the seller, or the relevant rights holders, unless stated otherwise.

You may not copy, reproduce, distribute, modify, publish, or use website content for commercial purposes without prior written permission.

13. Privacy and Cookies

Personal information is handled in accordance with our Privacy Policy.

We may use cookies and similar technologies to improve website functionality, analyse website traffic, remember customer preferences, and support marketing activities.

For more information about how we collect and use personal information and cookies, please review our Privacy Policy.

14. Errors, Availability and Website Changes

We make reasonable efforts to keep our website accurate, secure, and available.

However, the website may occasionally contain errors, inaccuracies, or missing information relating to product details, pricing, promotions, availability, or delivery times.

We may correct errors, update information, refuse orders, or cancel orders where website information was clearly incorrect, subject to applicable law.

We cannot guarantee that the website will always operate without interruptions, errors, or technical issues.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Clearance Avenue, its service providers, partners, and representatives will not be liable for indirect, incidental, special, or consequential damages arising from the use of this website or products purchased through it.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, nor does it restrict any mandatory consumer rights that may apply in your country of residence, including those under Australian Consumer Law.

16. Updates to These Terms

We may update or replace these Terms of Service from time to time by publishing the revised version on this page.

The version available on our website is the current version.

By continuing to use the website after changes have been published, you agree to the updated Terms.

17. Governing Law

These Terms and the sales agreements concluded through this website are governed by the laws of the People's Republic of China, as the seller is established in China.

For payment collection purposes only, payments may be collected by Commercewave Limited in Hong Kong on behalf of the seller. This does not make Commercewave Limited the seller of the products.

Nothing in these Terms excludes, restricts, or modifies any mandatory rights or remedies available under applicable consumer protection laws in your country of residence, including Australian Consumer Law.

18. Contact

If you have any questions about these Terms of Service, an order, delivery, payment, return, exchange, or complaint, please contact us at:

Clearance Avenue