Shipping policy

Shipping Policy – Clearance Avenue

Thank you for shopping with Clearance Avenue. We appreciate your trust in our boutique and want to make sure you know what to expect when placing an order.

Below you'll find everything you need to know about our shipping and delivery process.

1. Shipping Methods

At Clearance Avenue, we offer one straightforward shipping option for all orders within Australia.

All orders are shipped using our standard delivery service. We work with our shipping partners to ensure your order is processed and delivered as efficiently as possible.

2. Shipping Costs

We offer free standard shipping Australia-wide on all orders.

There is no minimum order value required to qualify for free delivery.

3. Processing Time

Once your order has been placed and payment has been confirmed, our team begins preparing it for dispatch.

This includes checking, packing and arranging shipment of your items.

Orders are typically processed within 1–3 business days, depending on order volumes.

4. Transit Time

Once dispatched, your parcel will generally take 5–7 business days to arrive.

Delivery times may vary slightly depending on your location and the shipping carrier.

5. Estimated Delivery Time

Our estimated total delivery time is 6–10 business days, including order processing and transit.

Key Shipping Information

Order cut-off time: 22:00 (GMT+01:00) Central European Standard Time
Order handling time: 1–3 business days
Transit time: 5–7 business days
Estimated total delivery time: 6–10 business days
Shipping costs: Free shipping on all orders within Australia

We do our best to have every order delivered within the estimated timeframe. However, occasional delays may occur due to weather, carrier disruptions, public holidays or other circumstances outside our control.

If you have any questions about your delivery, please contact our team at support@clearanceavenue.com.

Track Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.

You can track your parcel directly through our website by selecting Track Your Order from the main menu or footer.

Simply enter the tracking number provided in your shipping confirmation email to view the latest delivery updates.

Please allow 1–2 business days for tracking information to become available after dispatch.

Missing Items

If your order arrives with an item missing, please contact our customer support team within 30 days of receiving your parcel.

Email: support@clearanceavenue.com

Please include your order number and details of the missing item so we can look into the issue.

Once reviewed, we'll arrange an appropriate solution, which may include sending a replacement or issuing a refund.

Return Policy

We offer a 30-day return period from the date you receive your order.

To manage orders and returns efficiently, we use a central international warehouse in Asia. This allows us to coordinate deliveries and process returns from one location.

Return Conditions

To qualify for a return, items must be:

Unused and unworn.
Undamaged and in their original condition.
Returned in their original packaging.

Personalised items are not eligible for change-of-mind returns.

Return Shipping Costs

Customers are responsible for arranging and covering return shipping costs for change-of-mind returns.

Please contact our customer support team before sending any items back. We will provide the correct return address and instructions by email.

Refunds

Once your returned item has been received and inspected, your refund will be processed within 14 days.

Approved refunds will be issued to the original payment method used when placing your order.

Nothing in this policy affects your rights under Australian Consumer Law.

Contact Us

If you have any questions about shipping, tracking, returns or your order, please get in touch with our customer support team.

Clearance Avenue